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Site Resources Need help? This forum contains The Question Thread where you can ask site questions and get in touch with our mods and admins. There are a ton of reference threads to help you learn about our forums, and you can get help with Technical Support and Advertisement Issues.

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Old 09-16-2013, 09:31 AM
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Default Technical Support and Advertisement Issues

Technical Support and Advertisement Issues

This thread is where you should post if you need Technical Support with SnitchSeeker, if you have any inappropriate or annoying advertisements to report, or if you experience strange glitches onsite. When SS is likely to experience downtime, updates will be posted in this first post. Posts may be moved here from The Question Thread if they need to be addressed by the technical support team, or if its a technical issue that we're currently still working on solving. Newbies and Members may report any technical issues here. Please include screenshots where possible, as well as links to any specific onsite locations where you are having the issue.

Before you post about an issue in this thread, please be sure you've checked this first post and give this thread a quick browse before reporting your technical issue to see if has already been solved in the most recent pages!

Please refrain answering questions if you are not a moderator or administrator of SnitchSeeker.com
It's not that we mind you helping; quite the opposite is true actually. It's more that mods are trained to know the up-to-date answers, the whole answers, and have the ability to check things not everyone is able, particularly in regard to reporting technical issues and advertisements, as this is not always an instant fix. As a member, if you DO know the answer or can provide help to a question that a fellow member asks, you can always VM them to let them know, but please don't post in this thread unless you have a question and need help yourself.

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SPOILER!!: How to take a screenshot

This website gives instructions for taking a screenshot for Windows, Mac, Linux, Chrome OS, Android, and iPhone/iPad/iPod. You can also download browser apps and extensions for Google Chrome, Safari and Firefox for taking screenshots under the 'Websites' tab on this link.

How to make SS faster
SPOILER!!: How to speed up browsing on SS
  • Most Drastic: Choose the "SS lite" skin (bottom left of every page). This removes all graphics and colors from the design and gives you a plain, black & white + links, PDA-friendly version.
  • Remove Siggies and Avatars: In your "User CP" (User Control Panel - link on top left of each forum page), edit your settings to not show avatars or signatures. (Default for newer members is now set not to show siggies.)

Please do your best to contribute to fast pages by making sure you only use Avatars and images (in your siggie) that are minimal in Kb. Follow the rules and we'll all be fine!

Problems logging in
SPOILER!!: Problems logging in
Lost Password
My Username doesn't work!
I haven't received my account activation code!
  • Please make sure you keep your email address current. If you signed up with a different email address to what you are currently using, or one you no longer have access to, it makes it difficult for you to easily troubleshoot problems you may have with logging in.
  • If you have recently changed your username be aware that you need to sign in with your NEW username and not your old one.
  • Passwords are case sensitive.
  • Ensure that the url has 'https://' before the 'www.snitchseeker.com'. This often will fix any issues that may be had with attempting to log in and failing when you know that your username and password are correct.
  • If you cannot log in and have no access to your registered email address (and therefore can't recover your password yourself), please use the contact us form. Please do not create a new account as that is against our multiple account rules, and we CAN help you recover your original account if you let us know.

Something Looks Broken!
SPOILER!!: Something looks broken

If you're browsing on SS and suddenly find that the forum looks somehow broken or incorrect, it may be because the admins are working on fixing something. If after a short while it is still not looking right you are free to report your issue here. This might be a site-wide issue (such as a broken menu, a link that doesn't go anywhere, broken tables, or code visible where it shouldn't be, broken images) or it might be something that only effects a single user (like incorrect or broken usertitles or missing linebreaks or coding in your postbit -the area under your username), or perhaps a member that appears to be in the newbie usergroup. Usually any changes here are double checked so please give us a few minutes before you report a usertitle problem - we might have caught it and fixed it ourselves by the time you get to posting

How to report something broken:
When reporting something broken, please include the following in your post:
1) A screenshot of the problem
2) The link to where you are seeing the problem (especially if it is in a particular place ie on a specific member's profile)
3) A description of the problem
4) Any other relevant information

Inappropriate or broken advertisements
SPOILER!!: Inappropriate or broken advertisements

You should post in this thread about any advertisements that may be inappropriate (they just aren't SS-friendly or redirect or seem to cause issues). We try to carefully monitor ads but, a lot of times certain ads are directed at just a certain area and we won't always notice them all.

Likewise, if an advertisement overlaps with the forums or makes your navigation experience difficult please let us know. With that said, we do know how some of the ads force the menus behind them and there isn't really anything we can do about that. Should you encounter one of these ads and you need to use the drop down menus at the top of the screen (ie: the sections menu) your best bet is to just reload the page and hope for a better ad. If it is a persistent issue, then by all means report it here.

While you are free to use adblock etc we ask that you do not do so on SS unless you are having a particular issue as advertisements provide revenue toward the running of the site - allowing advertisements is the easiest way you can support SS.

How to report a problem ad
When reporting a problem ad, please include the following in your post:
1) General region you are located (country and/or state)
2) A screenshot of the ad
3) What the problem is with the ad
4) If your computer is attacked, what information does your antivirus software give you?
5) Any other relevant information


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Quote:
Originally Posted by Known or ongoing issues
Broken Album Cover Images-March 2019
invalid security certificate - April 2019
Please note, that this issue is being addressed. Thanks for posting about it but we don't need more posts saying the same thing right now. If you have something NEW to say feel free to post though. We will update when we can.
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Old 03-03-2019, 01:49 PM   #2 (permalink)
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Quote:
Originally Posted by Ginevra View Post
I'm here to report a possible broken image issue on my profile.

1. Screencap #1 Screencap #2

2. Issue

3. I'm trying to upload a picture to an album on my profile. The image measures 300 x 300 and 37.6 KB. The image file is a JPEG. I am wondering why I have to click on a link to see the image instead of it showing on my profile.

4. I can't think of any more information.
Hi, there! Unfortunately there is a glitch and so this is why links are appearing rather than the images. It seems to be happening across the site but rest assured, SS's tech support team is looking into it. Thanks for your patience.

Tegz: A temporary work around has been reported as helping, if you convert the jpgs to pngs, they supposedly will show up. Remember you are still limited by file size so this may not be a solution for everyone.
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Last edited by Tegz; 04-18-2019 at 05:48 AM.
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Old 04-27-2019, 11:59 AM   #3 (permalink)
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Hello! I'm getting a message that looks like THIS every time I try to open a new window of SS or click to navigate around all parts of the site. I've tried on two browsers (Chrome & Safari) and the issue arises on both with a variation of a "website is not private" message.

It looks like a way to get around it is to change the address from "https" to "http" or just use a "www." Not sure if anyone else is having a similar issue but alas thought I'd put it on the radar??? thank u ^^
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Old 04-27-2019, 01:35 PM   #4 (permalink)


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^^

I'm having a similar issue with the "your connection is not private".

I've just been clicking advanced and proceeding... but perhaps this isn't the best method.
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Old 04-27-2019, 01:40 PM   #5 (permalink)
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Similar issue here! If I use http:// rather than https:// it seems to work although it keeps logging me out. However, if I click 'Advanced' and then proceed, the site looks like this for me.
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Old 04-27-2019, 03:06 PM   #6 (permalink)



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I keep getting the same security issue as the one ArianaBlack reported above. I get it when i navigate around the site. On my ipad i can't access SS at all. I use Chrome as my main browser.
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Old 04-28-2019, 01:09 AM   #7 (permalink)




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Having the same problem on both my laptop and phone! I use Microsoft Edge as my main browser on my laptop & Chrome on my phone.


Quote:
Originally Posted by Harron Peasley View Post
Similar issue here! If I use http:// rather than https:// it seems to work although it keeps logging me out. However, if I click 'Advanced' and then proceed, the site looks like this for me.
Thanks for that tip! It works
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Old 04-28-2019, 01:16 AM   #8 (permalink)
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Just popping in here re this security certificate issue to inform everyone that the tech team has been alerted and the issue is being looked into. Hopefully there will be an official resolution in the coming days
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Old 04-28-2019, 03:38 AM   #9 (permalink)
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I've been having the same issue as the above snitchseekers, but I found a way to get on by going to an email of a notification to a reply to my ff. I clicked on the link provided and from there I can navigate everywhere else so far without going advanced. Oh, and thanks for the update, sweetpinkpixie.

So, I made a mistake I can't navigate any of the top places: Home, News, Forums etc, but I can go anywhere from the sites in the left margin.

Last edited by Connie; 04-28-2019 at 04:14 AM.
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Old 04-28-2019, 06:22 PM   #10 (permalink)
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Chrome will not let me see the site properly even if I go advanced, but using internet explorer worked once I clicked that i was okay with my computer getting eaten by a virus or whatever scary message it was. Lol.
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Old 07-23-2019, 01:06 AM   #11 (permalink)

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I keep getting this message. This happens way after two minutes from submitting. I don’t even know what token they are talking about! -

Your submission could not be processed because the token has expired.

Please push the back button and reload the previous window.
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Old 07-23-2019, 01:30 AM   #12 (permalink)
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Quote:
Originally Posted by Slytherin Fox View Post
I keep getting this message. This happens way after two minutes from submitting. I donít even know what token they are talking about! -

Your submission could not be processed because the token has expired.

Please push the back button and reload the previous window.
This is a user error more so than a technical error, so don't worry about site picking on you

What this means is that you either closed your laptop between posting (if on your laptop), left your browser idle for too long, or were logged out of your Snitchseeker account (because of becoming idle) and logged back in in another tab.
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Old 07-23-2019, 08:23 AM   #13 (permalink)

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Thanks! I was actually on my iPhone at the time, so it could have been that, too.
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Old 09-17-2019, 05:54 PM   #14 (permalink)



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I'm having issues where I click on things that should bring me to the first unread post in a thread or other areas of SS but instead I get redirected to other websites that look really sketchy and not very SS friendly (for example, one page directed me to a 18+ rated game).

Here are some screenshot examples of the sites I am being redirected to from SS: 1, 2

I have not yet figured out if this is only on specific pages or if it is every time I click on anything on site, but it is significantly impeding my ability to view anything on SS and I am concerned about getting viruses from the weird sites.
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Old 09-17-2019, 08:36 PM   #15 (permalink)
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Quote:
Originally Posted by griffin View Post
I'm having issues where I click on things that should bring me to the first unread post in a thread or other areas of SS but instead I get redirected to other websites that look really sketchy and not very SS friendly (for example, one page directed me to a 18+ rated game).

Here are some screenshot examples of the sites I am being redirected to from SS: 1, 2

I have not yet figured out if this is only on specific pages or if it is every time I click on anything on site, but it is significantly impeding my ability to view anything on SS and I am concerned about getting viruses from the weird sites.
I have this problem too! It happens to me regardless of whether I am logged in or not, and always when I am looking at SS on a cell phone browser. I use Google Chrome on an Android phone.

These popups do NOT get to me on a laptop with Google chrome browser, and Ad Block Plus enabled. But it ruins my phone browsing experience.
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Old 09-17-2019, 10:14 PM   #16 (permalink)
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Text Cut: griffin and BanaBatGirl
Quote:
Originally Posted by griffin View Post
I'm having issues where I click on things that should bring me to the first unread post in a thread or other areas of SS but instead I get redirected to other websites that look really sketchy and not very SS friendly (for example, one page directed me to a 18+ rated game).

Here are some screenshot examples of the sites I am being redirected to from SS: 1, 2

I have not yet figured out if this is only on specific pages or if it is every time I click on anything on site, but it is significantly impeding my ability to view anything on SS and I am concerned about getting viruses from the weird sites.
Quote:
Originally Posted by BanaBatGirl View Post
I have this problem too! It happens to me regardless of whether I am logged in or not, and always when I am looking at SS on a cell phone browser. I use Google Chrome on an Android phone.

These popups do NOT get to me on a laptop with Google chrome browser, and Ad Block Plus enabled. But it ruins my phone browsing experience.

^^^ The same thing has been happening to me, too, for the last 2-3 days when Iím on my iPhone using the Safari browser. Iím in the US. For me, the frequency seems to be about 50% of the time I click a link to take me somewhere else onsite, a new window pops up with some kind of spam advertisement. The one that came up on this page proclaimed, ďA hacker is tracking you!Ē

I havenít had it happen on a PC either; on there, I use Chrome with an ad-blocker.
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Old 09-18-2019, 03:07 AM   #17 (permalink)




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^Same problem as those three, only it is on my computer and isn't on my phone (US too).

I use Microsoft Edge on my computer.
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Old 09-18-2019, 03:23 AM   #18 (permalink)



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Quote:
Originally Posted by BanaBatGirl View Post
I have this problem too! It happens to me regardless of whether I am logged in or not, and always when I am looking at SS on a cell phone browser. I use Google Chrome on an Android phone.

These popups do NOT get to me on a laptop with Google chrome browser, and Ad Block Plus enabled. But it ruins my phone browsing experience.
Quote:
Originally Posted by feeheeheeny View Post
Text Cut: griffin and BanaBatGirl



^^^ The same thing has been happening to me, too, for the last 2-3 days when Iím on my iPhone using the Safari browser. Iím in the US. For me, the frequency seems to be about 50% of the time I click a link to take me somewhere else onsite, a new window pops up with some kind of spam advertisement. The one that came up on this page proclaimed, ďA hacker is tracking you!Ē

I havenít had it happen on a PC either; on there, I use Chrome with an ad-blocker.
Mine has been happening on a PC in Chrome.
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Old 09-18-2019, 05:45 AM   #19 (permalink)




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Quote:
Originally Posted by feeheeheeny View Post
Text Cut: griffin and BanaBatGirl



^^^ The same thing has been happening to me, too, for the last 2-3 days when Iím on my iPhone using the Safari browser. Iím in the US. For me, the frequency seems to be about 50% of the time I click a link to take me somewhere else onsite, a new window pops up with some kind of spam advertisement. The one that came up on this page proclaimed, ďA hacker is tracking you!Ē

I havenít had it happen on a PC either; on there, I use Chrome with an ad-blocker.
Same here. I've only noticed it on my phone (iPhone using Safari), when I was looking at the Rose Garden thread last night on my break at work. I haven't noticed it happening on my PC, or my Kindle (which I'm currently using to post this)
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Old 09-18-2019, 09:24 AM   #20 (permalink)




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*adds to this issue* I'm outside the US, so it's a global problem I think. It mostly happens when I'm on my phone (logged in and through Chrome), but also on my PC through Chrome's incognito mode (not logged in and sans adblocker).
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Old 09-18-2019, 10:54 PM   #21 (permalink)

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damn ok - is there any particular pages you guys are noticing this on? is it the homepage, the forums, and what devices are you seeing them on? if we know what and where this stuff is being found we can target the issue.

UPDATE: we're going to have a malware scan conducted on the site to eradicate this issue, stay tuned. sorry about the problem!

Last edited by masterofmystery; 09-18-2019 at 11:07 PM.
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Old 09-18-2019, 11:30 PM   #22 (permalink)
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^ im also having the same issue. To answer your question, it doesn't have a specific place/area in SS that random sites pop up (for me). It's very random- Like just now i'm on my phone and when i clicked this box to write a reply, there was a pop up.

Thank you for looking into it.
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Old 09-20-2019, 03:40 AM   #23 (permalink)

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UPDATE: our security team has cleaned out the issue. if you see anything else suspicious please leave a comment here and DM me as soon as you see it. thanks!
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Old 09-21-2019, 04:36 AM   #24 (permalink)


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I did send a PM about this but I thought it would be best to mention it here as well. When I click on for example a new page on a thread, someone's profile or I scroll down, I get a pop-up (more a new tab opens up with a Spam site). It seems to be the same issue that's been plaguing the site recently.
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Old 09-21-2019, 05:58 AM   #25 (permalink)
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Quote:
Originally Posted by Ginevra View Post
I did send a PM about this but I thought it would be best to mention it here as well. When I click on for example a new page on a thread, someone's profile or I scroll down, I get a pop-up (more a new tab opens up with a Spam site). It seems to be the same issue that's been plaguing the site recently.
Have you cleared your cache? Even your phones history? As soon as I got all of it cleaned up both mac and phone, it's cleared up just fine. Maybe give that a try if you haven't.
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