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Site Resources Need help? This forum contains The Question Thread where you can ask site questions and get in touch with our mods and admins. There are a ton of reference threads to help you learn about our forums, and you can get help with Technical Support and Advertisement Issues.

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Old 09-16-2013, 09:31 AM
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Default Technical Support and Advertisement Issues

Technical Support and Advertisement Issues

This thread is where you should post if you need Technical Support with SnitchSeeker, if you have any inappropriate or annoying advertisements to report, or if you experience strange glitches onsite. When SS is likely to experience downtime, updates will be posted in this first post. Posts may be moved here from The Question Thread if they need to be addressed by the technical support team, or if its a technical issue that we're currently still working on solving. Newbies and Members may report any technical issues here. Please include screenshots where possible, as well as links to any specific onsite locations where you are having the issue.

Before you post about an issue in this thread, please be sure you've checked this first post and give this thread a quick browse before reporting your technical issue to see if has already been solved in the most recent pages!

Please refrain answering questions if you are not a moderator or administrator of SnitchSeeker.com
It's not that we mind you helping; quite the opposite is true actually. It's more that mods are trained to know the up-to-date answers, the whole answers, and have the ability to check things not everyone is able, particularly in regard to reporting technical issues and advertisements, as this is not always an instant fix. As a member, if you DO know the answer or can provide help to a question that a fellow member asks, you can always VM them to let them know, but please don't post in this thread unless you have a question and need help yourself.

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How to make SS faster
SPOILER!!: How to speed up browsing on SS
  • Most Drastic: Choose the "SS lite" skin (bottom left of every page). This removes all graphics and colors from the design and gives you a plain, black & white + links, PDA-friendly version.
  • Remove Siggies and Avatars: In your "User CP" (User Control Panel - link on top left of each forum page), edit your settings to not show avatars or signatures. (Default for newer members is now set not to show siggies.)

Please do your best to contribute to fast pages by making sure you only use Avatars and images (in your siggie) that are minimal in Kb. Follow the rules and we'll all be fine!

Problems logging in
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  • Please make sure you keep your email address current. If you signed up with a different email address to what you are currently using, or one you no longer have access to, it makes it difficult for you to easily troubleshoot problems you may have with logging in.
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  • Ensure that the url has 'https://' before the 'www.snitchseeker.com'. This often will fix any issues that may be had with attempting to log in and failing when you know that your username and password are correct.
  • If you cannot log in and have no access to your registered email address (and therefore can't recover your password yourself), please use the contact us form. Please do not create a new account as that is against our multiple account rules, and we CAN help you recover your original account if you let us know.

Something Looks Broken!
SPOILER!!: Something looks broken

If you're browsing on SS and suddenly find that the forum looks somehow broken or incorrect, it may be because the admins are working on fixing something. If after a short while it is still not looking right you are free to report your issue here. This might be a site-wide issue (such as a broken menu, a link that doesn't go anywhere, broken tables, or code visible where it shouldn't be, broken images) or it might be something that only effects a single user (like incorrect or broken usertitles or missing linebreaks or coding in your postbit -the area under your username), or perhaps a member that appears to be in the newbie usergroup. Usually any changes here are double checked so please give us a few minutes before you report a usertitle problem - we might have caught it and fixed it ourselves by the time you get to posting

How to report something broken:
When reporting something broken, please include the following in your post:
1) A screenshot of the problem
2) The link to where you are seeing the problem (especially if it is in a particular place ie on a specific member's profile)
3) A description of the problem
4) Any other relevant information

Inappropriate or broken advertisements
SPOILER!!: Inappropriate or broken advertisements

You should post in this thread about any advertisements that may be inappropriate (they just aren't SS-friendly or redirect or seem to cause issues). We try to carefully monitor ads but, a lot of times certain ads are directed at just a certain area and we won't always notice them all.

Likewise, if an advertisement overlaps with the forums or makes your navigation experience difficult please let us know. With that said, we do know how some of the ads force the menus behind them and there isn't really anything we can do about that. Should you encounter one of these ads and you need to use the drop down menus at the top of the screen (ie: the sections menu) your best bet is to just reload the page and hope for a better ad. If it is a persistent issue, then by all means report it here.

While you are free to use adblock etc we ask that you do not do so on SS unless you are having a particular issue as advertisements provide revenue toward the running of the site - allowing advertisements is the easiest way you can support SS.

How to report a problem ad
When reporting a problem ad, please include the following in your post:
1) General region you are located (country and/or state)
2) A screenshot of the ad
3) What the problem is with the ad
4) If your computer is attacked, what information does your antivirus software give you?
5) Any other relevant information


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Quote:
Originally Posted by Known or ongoing issues
Broken Album Cover Images-March 2019
invalid security certificate - April 2019
Please note, that this issue is being addressed. Thanks for posting about it but we don't need more posts saying the same thing right now. If you have something NEW to say feel free to post though. We will update when we can.
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Old 09-26-2019, 01:40 PM   #26 (permalink)



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I don't know if more people has had this issue, but last few days I've had the trouble that I can't edit posts i've posted on site either from my pc or my ipad. When i click the edit button the page just freezes and when i refresh to reload the page it keeps loading and loading and but nothing happens until i give up. Does anyone have idea what i can do to fix it?
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Old 09-26-2019, 01:58 PM   #27 (permalink)
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Quote:
Originally Posted by Nordic Witch View Post
I don't know if more people has had this issue, but last few days I've had the trouble that I can't edit posts i've posted on site either from my pc or my ipad. When i click the edit button the page just freezes and when i refresh to reload the page it keeps loading and loading and but nothing happens until i give up. Does anyone have idea what i can do to fix it?
Hey, so this is being looked into; you're not the only one who's having problems with this. For now, until this bug can be fixed, I suggest double-clicking on the edit button which will take you to the advanced editing page. That appears to be the only way you can edit posts at the moment.
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Old 10-10-2019, 10:12 PM   #28 (permalink)
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So I'm having an issue where I'm unable to edit my "About Me" section. I suspect it's related to the above mentioned post-editing issue, as it manifests on a similar way, but as far as I know, there's no temporary fix for this.

When I click the edit button next to any of the values on my About Me section, the icon turns to a swirl as if it's loading the text box that's meant to appear, but it never moves on from this state, and nothing further ever happens.

SPOILER!!: Screenshots
BEFORE CLICK:


AFTER CLICK:


Anyone else having this issue? Any thoughts on what can be done here?
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Old 10-10-2019, 11:01 PM   #29 (permalink)





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Quote:
Originally Posted by Compootor View Post
Anyone else having this issue? Any thoughts on what can be done here?
SPOILER!!: Same issue, different look



I'm having that issue too actually with a slight variation. I primarily use Snitchseeker via Desktop computer on Firefox browser if that helps. I would manually edit it via User CP with this link in order for it to save. That seems to work for now until it's taken care of.
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Old 10-11-2019, 10:48 AM   #30 (permalink)
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Quote:
Originally Posted by Charely Potter View Post
I would manually edit it via User CP with this link in order for it to save. That seems to work for now until it's taken care of.
Derp! Of course! I can't believe I didn't think of that It's been so long since I ever had to even open the user CP, I half-forgot it even existed. This fix works fine for now!
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Old 10-14-2019, 05:04 PM   #31 (permalink)



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damn ok - is there any particular pages you guys are noticing this on? is it the homepage, the forums, and what devices are you seeing them on? if we know what and where this stuff is being found we can target the issue.

UPDATE: we're going to have a malware scan conducted on the site to eradicate this issue, stay tuned. sorry about the problem!
Quote:
Originally Posted by masterofmystery View Post
UPDATE: our security team has cleaned out the issue. if you see anything else suspicious please leave a comment here and DM me as soon as you see it. thanks!
So this is happening again Not on any particular page, it's random. (In the US, by the way, if that helps). It's on my PC, using the Microsoft Edge browser.
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Old 10-17-2019, 05:10 AM   #32 (permalink)






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Having an issue with an old problem from a few weeks ago that others reported - those annoying pop ups to sketchy websites when clicking on random links in random forums. I've yet to run into it before today and it's been rather relentless today. Same as what lazykitty mentioned just above.
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Old 10-17-2019, 08:11 AM   #33 (permalink)
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Yeah, just here to report the same pop up issue as sarahloo and lazykitty. I'm currently on an android device, using the Google chrome browser. At first I thought this was an issue with me and ran a whole bunch of scans, but it seems others are having this issue as well.

It seems completely random when and where it happens. It's been particularly crazy today, as I've gotten about 6 pop ups just while trying to type this very post. Would be so nice to have this fixed.
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Old 10-17-2019, 09:58 AM   #34 (permalink)
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^ this is being looked into but for now (as a troubleshooting sort of thing), ALWAYS make sure you're on https. It shouldn't happen on https. So every time you click on a link on site (even if you were on https before), check if you're STILL on https. Most browsers afaik TELL you if you're not on a https website; it'll say something like "not secure" next to the URL - at least Chrome and Safari do.
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Old 10-17-2019, 02:46 PM   #35 (permalink)
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^ This tip seems to have worked for me. I don't know what happened in the last week that's made it so I no longer get here through https, but a apparently I haven't been, and now that that has been rectified, all pop ups seem to have ceased.
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Old 10-19-2019, 04:31 AM   #36 (permalink)

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our rec is to make sure you're checking the site on a secure https prefix in the URL, but i can check again with our security team again.
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Old 11-18-2019, 12:54 AM   #37 (permalink)
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I'm really tired of the log in/log out issues on here. When I go to log out of SS, it never fully logs me out. I get the "all cookies cleared!" message, but if I were to click on another link anywhere on the website, I'd be automatically logged in again.

Despite this auto-log-in, I also get logged out of the site randomly when I'm typing a long post. I'll go to post it, and suddenly find that my account has been logged out of the site. Then SS does not let me use the back button on my browser to go back to the post I was typing so I could at least save it before I log in again. I can even keep the "members on SS" page up so I at least have one tab logged in and refreshing, but I'll still get logged out.

What's the deal here? I clear my cache and cookies regularly. I also get ALL the ads and popups, still, when I'm on any kind of browser that does not have an ad-blocker installed. Http/https does not make a difference on my phone browser and also, tbh, I thought that was not something users were supposed to have to change because I thought it had to do with the site's security certificate.

Any help/explanation about the log in/out thing?
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