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Go Back   SnitchSeeker.com > Forums > SS Notice Board > Prefect Office (SS Anouncements, Help, and Feedback)


Prefect Office (SS Anouncements, Help, and Feedback) This is your resource for any news or information on the SS Forums, and where SS staff announce important information. Also, if you have any suggestions or questions, feel free to bring them up here.

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Old 11-19-2003, 07:16 PM   #1 (permalink)
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Default Having Trouble Logging In or Out?

If you're having trouble logging in (i.e. you've forgotten your password/username, your password/username doesn't work, or some other type of login error) post here and we'll try to fix it for you. Make sure you post with your username, your email address where you can be easily reached, and preferrably an AIM or MSN address where you can be reached (but this isn't required). Please also make sure you provide DETAILS and tell us exactly what is happening. Saying "I can't log in" doens't tell us anything about what the source of the problem is.

Quote:
Originally Posted by Help Request Example
username: Biochemkris
email address: snitchseeker.com@gmail.com
MSN address: please PM if you need it
problem: When I try to log in, I get a message that says I'm logged in but, after it redirects me back to the main forums page, I'm not logged in anymore.



Note for people having trouble logging out:
If you are having trouble logging out and staying logged out, try clearing your cookies manually.

Before you go through all the hoops of clearing cookies, though, try this quick trick: Go to the main forums page and scroll to the bottom. On the right side, just below the users online you'll see "Log Out YourUserName". Click on that and see if it logs you out (sometimes this works even when clicking log out on the top of the page doesn't).

If that doesn't work, here's the hoops:

For IE:
go to Tools -> Internet Options -> Delete Cookies
(if that doesn't work, you can try deleting your "History" as well)

For Netscape (older versions):
go to Edit -> Preferences -> Privacy & Security -> Cookies -> Cookie Manager -> Remove All Cookies

For Firefox and Netscape (8.0 Beta):
go to Tools -> Options -> Privacy -> View Cookies -> Remove All Cookies

For Safari (1.0):
go to Safari menu -> Preferences -> Security -> Show Cookies -> Select Cookies to be deleted -> Delete

For AOL (Windows XP):
go to your Start Menu -> Settings -> Control Panel -> Internet Options (you may have to switch to Classic View to get to this) -> General Tab -> Delete Cookies
(if that doesn't work, you can try deleting your "History" as well)


If this doesn't work, you may have to take drastic measures. Log out of SS and then go to a different site (like google.com). Then, delete your cookies and close your browser. Try going to SS now and see if you're still logged in. Hopefully you aren't but, unfortunately there are some people who just can't seem to log out, even after jumping through all these hoops.

If someone else needs to log into SS using your computer but, is unable to because you can't get logged out, you can try having them log into www.snitchseeker.org www.snitchseeker.net or use another web browser. We're terribly sorry for the inconvenience, our tech people are still scratching their heads over this problem and hope to have it fixed as soon as possible.
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Last edited by Biochemkris; 06-23-2006 at 03:23 AM. Reason: added log out trouble info
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Old 06-23-2006, 03:20 AM   #2 (permalink)

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Quote:
Originally Posted by AnimagusSnuffles
JoJo Radcliffe is having problems logging in. I suggested they clean out their cookie and so forth but if we could take a look at the account from this side it might help too.
What problems? It would be easier to troubleshoot people's 'problems' if they actually told me what they were. Believe it or not, there are a lot of different things that could be happening when a person can't log in. Sometimes they get an error, sometimes they get a blank screen, sometimes it says they are logged in then goes to the forums page and they are mysteriously not logged in....
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Old 11-30-2006, 10:24 PM   #3 (permalink)

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Quote:
Originally Posted by MalfoyzBeloved View Post
Yeah, just within the last four hours I've been randomly logged out at least twenty times. And I've never been auto-logged out before. Is it a bug or something? Because I just post something and it says I can't post because I've been automatically and randomly logged out, and I have to keep signing in...
It's a random bug that happens to random people at random times. It eventually stops so you can log in but, it's downright annoying. We've notified the technical staff of the issue and hope they can resolve it but, I'm not sure what kind of timeframe we're looking at.
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Old 04-04-2007, 08:19 PM   #4 (permalink)

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Quote:
Originally Posted by Tom Marvolo Riddle View Post
When I go to the front page of SS and click on the Log In button I'm being redirected back to the front page. I have to go Forums and log in through there, it's not much of a big deal but didn't know if anyone else was haveing a problem with it. Also sometimes when I put in a post it won't redirect and post my post. On the bottom of my browser it says Trying to connect to SnitchSeeker, then I get " timed out ". This is the only web site it's happening on and did not know if anyone else was haveing a problem with that also. Thank you for your help. Also, my e-mail is tomriddle2002@mugglenet.com
I've passed that login redirect problem to Dumbledore, so hopefully he'll get to look at it soon.

As for the post redirect thing, unfortunately we get database errors and timeouts when the server is heavily taxed. It SHOULDN'T happen because we have a monster server that's more than able, but it's happening now and then and when it does, we lose data when we're trying to send it (like submitting a post) at the time. We're aware of the problem. Sorry for the inconvenience.

Quote:
Originally Posted by KatieTessa View Post
Log in problem: When i go to the front page and click on log in, another page pops up and stops me from loggin in to my account.. The page that pops up is called media fastclick.net or something similar. If i go to the Prefects office forum and click on post a new thread it allows me to log in correctly, but not otherwise.. Why is this happening? You can reach me at aprael2002@yahoo.se or MSN:dominickwindwhisper@hotmail.com. and also through the regular pm system on here..
This sounds like a malicious advertisment is getting in the way. The front page of SS is the only place we have a pop-up ad occurring, and unfortunately we run into trouble with some of those. I don't think we can fix that, though I have mentioned it to Dumbledore for you. My advice is to remember or bookmark the URL for the forum index as your entry point, rather than the front page. It's www.snitchseeker.com/forum.php (so just add /forum.php to the end). You can safely login from here and you have your regular access to the whole site from this point. We're really sorry for the inconvenience, and thanks for letting us know about this.
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Old 04-04-2007, 08:44 PM   #5 (permalink)

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I tried your suggestion Elvpez...I am sorry to say though that it didn't help with my problem.. It still doesn't let me login correctly. It still pops up a window.. The window now gets blocked by my antivirus program but it still prevents me from logging in.. Any other ideas?
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Old 04-04-2007, 09:45 PM   #6 (permalink)

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Quote:
Originally Posted by KatieTessa View Post
I tried your suggestion Elvpez...I am sorry to say though that it didn't help with my problem.. It still doesn't let me login correctly. It still pops up a window.. The window now gets blocked by my antivirus program but it still prevents me from logging in.. Any other ideas?
Gosh, that's a doozie! I can't think of what else to suggest right now, but I'll make sure Dumbledore knows you're still having trouble. Are you using IE or Firefox?
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Old 04-05-2007, 06:39 AM   #7 (permalink)

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I use Internet explorer.
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Old 11-30-2008, 05:41 AM   #8 (permalink)
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trouble logging in

I hadn't gotten an email and so I Ithought since I knew I needed to have 10 posts,but it said I wasn't authorized to view the news forum.my problem is that I did not get an email and I can't get anywhere.

I am sorry I forgot to log out of this account.
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